Compliance status
The RivierALP website has been declared non-compliant with the Référentiel Général d’Amélioration de l’Accessibilité (RGAA Version 4.1).
To date :
A full compliance audit, carried out according to the official RGAA methodology, has not yet been conducted.
In the absence of such an audit, we cannot publish a precise compliance rate.
In the interests of transparency, the site is therefore considered to be non-compliant pending this audit.
An active approach to improving accessibility is underway, and a compliance audit is scheduled for the first half of 2026.
What is digital accessibility?
At RivierALP, our objective is simple: to ensure that all visitors can access the content of the site, including those who use tools adapted to a disability. In practical terms, an accessible site is one that allows you to :
Navigate with a voice synthesiser or Braille display, used by blind or partially-sighted people.
Adapt the display according to your needs: enlarge the text, adjust the colours, improve the contrasts, etc. to make reading comfortable.
Explore the site without a mouse, using only the keyboard or a touch screen.
Digital accessibility is not an “extra”: it’s a commitment.
Approach and planned actions
A structured approach is being taken to improve the site’s accessibility:
RivierALP will gradually take over the content (text, images, links, PDF documents, etc.) to ensure that it is accessible.
Carrying out a technical and functional accessibility audit by a specialist service provider (on a representative sample of pages and functions).
Implementation of a prioritised action plan, based on the results of the audit, with identification of: technical corrections to be made (code, templates, modules),
improvements to ergonomics and navigation,
best practices to adopt for new content.
Ongoing collaboration with our web agency to integrate the necessary corrections.
Increased skills of in-house teams (writing, integration, visuals) to progressively produce accessible content.
Potentially inaccessible content
Pending the complete audit, some elements of the site may be difficult to access for certain audiences. These may include, for example
Images without a suitable text alternative.
PDF documents or other downloaded files (brochures, guides, forms) that are not structured for screen readers.
Insufficient colour contrast on certain blocks of text or buttons.
Keyboard navigation sometimes limited, particularly on certain menus, carousels or interactive components.
Link or button labels that are not very self-explanatory out of context (e.g. “Find out more”, “Read more”).
The hierarchy of titles is sometimes imperfect, making it difficult for users of assistive technologies to navigate by title.
These points will be analysed and corrected as we go along.
Implementation of an accessibility module
Pending the full RGAA audit, we have deployed a simplified accessibility module, accessible via the character-shaped icon in the top right-hand corner of each page.
This module allows you to :
reinforce or invert contrasts
increase line spacing
activate a dyslexia-friendly font,
remove justification from text to make it easier to read,
replace certain images with text where possible.
This solution does not correct any structural accessibility faults on the site, but it does make it easier to use for people who need it. These adjustments will be re-evaluated and reinforced following the site accessibility audit.
Continuous improvement of accessibility
Our aim is to make the RivierALP website :
easier to navigate
easier to read
and more inclusive for all audiences (residents, visitors, service providers, journalists, etc.).
Whenever there are major changes to the site (new template, new section, redesign, etc.), accessibility will be integrated as far upstream as possible into the technical and editorial choices.
Assistance and contact in the event of difficulty
If you encounter an accessibility problem that prevents you from accessing information or an online service, you can let us know. We will do our best to offer you an accessible alternative (for example: sending an adapted document, providing information by telephone or email).
To contact us
By email: info@menton-riviera-merveilles.fr
By telephone: 04.83.93.70.20
By post: Office de Tourisme Communautaire de Menton Riviera & Merveilles, 8 avenue Boyer, 06500 Menton.
In your message, please specify :
the page or feature concerned (URL if possible),
the type of hardware or software used (computer, mobile, screen reader, etc.),
the difficulty encountered.
This feedback is invaluable to us in prioritising corrections.
Recourse
If you notice a lack of accessibility and :
you have reported the problem to the RivierALP Quality Department (quality team of the Menton Riviera & Merveilles Community Tourist Office)
and you have not received a satisfactory response within a reasonable period of time,
you may refer the matter to the competent authorities. In particular, you can contact
The Human Rights Defender
By online request: Fill in the online form
By telephone: 09 69 39 00 00
By post (free of charge, no postage):DÉFENSEUR DES DROITS
Free reply 71120
75342 Paris CEDEX 07
Or a Défenseur des droits delegate near you (Directory of delegates in your region).